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News: October 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for October 2002

Business Intelligence Fresh From the Oven Served Piping Hot

Successfully emerging from the dot-com bust, Allrecipes of Seattle has become the world's number one food and meal planning site, thanks in …

The Four Perils of CRM and How to Avoid Them

Customer Relationship Management continues to grow in popularity as companies deploy the technology to improve the bottom line. But many CRM …

Microsoft Buffs Up Mid-Market Apps

The software giant rolls out enhanced productivity and connectivity software, in advance of its highly touted CRM debut.

CRM Comes to Wall Street, Part 1

The securities industry calls it wealth management. We call it CRM for investment firms. A six-part series.

Siebel and IBM Launch Customer Support Center

European demonstration center is opened to assist customers and partners of Siebel and IBM in the design, development, and integration of …

Microsoft, Siebel Aim for Application Integration

The two partners expand their relationship to jointly develop Siebel's applications for the .NET platform.

NetLedger Aims for Suite Success

The California-based Web-native application provider launches NetSuite, software designed to provide mid-size businesses with integrated …

CRM - A Changing of the Guard: Part 2

When Kliklok-Woodman International needed to implement a cohesive, integrated CRM tool with only a limited budget available, they chose …

Siebel Snuggles Closer With HP, BEA

Looking to get an edge over rivals in the e-business space, the CRM player redefines its position with some pretty powerful partners.

CRM - A Changing of the Guard: Part 1

In Part 1 of a two-part case study, Bruce McCracken takes a look at the CRM vendor landscape to learn why there has been widespread …

Prognostication Scorecard, Part 3

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophecies?