News: December 2002

DirecTV Broadband Makes Customer Transition Deals

December 27, 2002

DirecTV Broadband, which is ending service next month, inks deals with SBC Yahoo!, BellSouth and Verizon so customers won't be left in the lurch.

CRM Comes to Wall Street, Part 5

December 23, 2002

Part five of a six-part series on wealth management, a new CRM strategy sweeping the securities industry.

CRM Comes to Wall Street, Part 6

December 19, 2002

The last installment of a six-part series on wealth management, a new CRM strategy sweeping the securities industry.

LivePerson Adjusts 2003 Guidance � on the Plus Side

December 18, 2002

After a better-than-expected fourth quarter, the New York-based ASP that specializes in online customer-support and marketing services is increasing its financial projections for 2003.

Microsoft CRM Release Hits Speed Bump

December 18, 2002

The CRM suite is on schedule to ship to manufacturers by year-end but technical hiccups means it won't be available to resellers until next February.

Weekly Review: Salesforce.com Envy Abounds

December 17, 2002

Dec. 17, 2002: In this week's commentary: Are Salesforce.com's rivals attacking it out of envy? Of course they are! What ASP wouldn't aspire to that kind of growth, credibility and brand recognition?

SBC, Amdocs Negotiating Multi-Year Deal

December 13, 2002

Looking to boost efficiency before a national push, the voice and data service provider pursues a multi-year deal with the CRM software and outsourcing specialist.

Does a Perfect Web Metrics Tool Exist?, Part 1

December 4, 2002

Deciding what application to use to crunch your numbers is nearly as mind-boggling as the data itself. Which tools work for marketers? Which don't? Part one of a three-part series.

Does a Perfect Web Metrics Tool Exist?, Part 2

December 3, 2002

Deciding what application to use to crunch your numbers is nearly as mind-boggling as the data itself. Which tools work for marketers? Which don't? Part two of a three-part series.