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News: May 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2003

What Should You Measure? Part 3: Common Ground

May 28, 2003

So much data, so little time. How do you determine which metrics are most relevant for your online business?

PeopleSoft's Latest Gambits Make Sense, Unfortunately

May 22, 2003

If PeopleSoft can flesh out its new Total Ownership Experience initiative and ship its products with pre-built integration, the company may …

Multi-Channel Marketing: Channibalism?

May 21, 2003

Fear one channel will steal business from another? You may be a channibalism victim.

Consumers Still Wary of Online Security

May 21, 2003

In the wake of the high-profile security vulnerability discovered in Microsoft's Passport service earlier this month, MasterCard …

A Bold Stroke Enhances CRM Through Customer Care Systems Integration

May 21, 2003

Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: …

Atomz, WebSideStory Integrate Search, CMS and Analytics

May 19, 2003

The Web-based ASPs announce a first-of-its-kind alliance to integrate Atomz Search and Atomz Publish with WebSideStory HitBox Web analytics.

Onyx Looks for Edge With Embedded CRM

May 16, 2003

Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using …

NetLedger Goes Online Down Under

May 15, 2003

The Web-based CRM and ERP ASP partners with Net Return to offer NetSuite to small and medium-size businesses in Australia.

What Should You Measure? Part 2: Online Media

May 14, 2003

So much data, so little time. How do marketers determine what to measure for their online businesses? Part two of a series.

Surebridge Announces First CRM Online Customers

May 13, 2003

The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.

ATG Buys Out Leases

May 9, 2003

The e-commerce and CRM software maker will pay $9.7M to break longterm leases for surplus space in Cambridge, Mass., San Francisco and …

It's My Birthday. Buy Me a Present.

May 5, 2003

Online gift services come in different guises. Which is best for your site?

LivePerson Reports Strong Growth in Q1

May 2, 2003

The New York-based ASP that offers real-time customer support services announced its revenue increased 38 percent in the first quarter.