News: May 2003
What Should You Measure? Part 3: Common Ground
May 28, 2003So much data, so little time. How do you determine which metrics are most relevant for your online business?
PeopleSoft's Latest Gambits Make Sense, Unfortunately
May 22, 2003If PeopleSoft can flesh out its new Total Ownership Experience initiative and ship its products with pre-built integration, the company may really be on to something, says Datamation's Enterprise Advisor columnist.
Multi-Channel Marketing: Channibalism?
May 21, 2003Fear one channel will steal business from another? You may be a channibalism victim.
Consumers Still Wary of Online Security
May 21, 2003In the wake of the high-profile security vulnerability discovered in Microsoft's Passport service earlier this month, MasterCard International says U.S. consumers still site enhanced security and privacy features as key factors in their decisions on whether to spend online. Learn how security factors into your customers' online buying tendencies.
A Bold Stroke Enhances CRM Through Customer Care Systems Integration
May 21, 2003Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: operational costs were too high and customer satisfaction was too low. So, it brought an independent consultant on board to implement a unique customer contact system: a combination of Cisco's ICM software and Right NowTechnologies' Service Center. The result: ROI within eight weeks.
Atomz, WebSideStory Integrate Search, CMS and Analytics
May 19, 2003The Web-based ASPs announce a first-of-its-kind alliance to integrate Atomz Search and Atomz Publish with WebSideStory HitBox Web analytics.
Onyx Looks for Edge With Embedded CRM
May 16, 2003Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using Embedded CRM as an integration platform.
NetLedger Goes Online Down Under
May 15, 2003The Web-based CRM and ERP ASP partners with Net Return to offer NetSuite to small and medium-size businesses in Australia.
What Should You Measure? Part 2: Online Media
May 14, 2003So much data, so little time. How do marketers determine what to measure for their online businesses? Part two of a series.
Surebridge Announces First CRM Online Customers
May 13, 2003The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.
ATG Buys Out Leases
May 9, 2003The e-commerce and CRM software maker will pay $9.7M to break longterm leases for surplus space in Cambridge, Mass., San Francisco and Toronto.
It's My Birthday. Buy Me a Present.
May 5, 2003Online gift services come in different guises. Which is best for your site?
LivePerson Reports Strong Growth in Q1
May 2, 2003The New York-based ASP that offers real-time customer support services announced its revenue increased 38 percent in the first quarter.
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