News: June 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2003

Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.

A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application …

Don't know the first thing about Web metrics? How to begin finding a solution -- today.

Online banks that adopt customer satisfaction strategies are likely to see a return on the investment.

The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.

The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys …

The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to …

Metrics are more than knowledge, they're a means to an end.

Computer systems vendor extends its selling channels for the SMB with a mix of integrated hardware and soup-to-nuts management apps.

PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile …

In an escalating three-way takeover battle among the software companies, PeopleSoft ignores Oracle's higher offer to acquire it and starts …

The Web-based ASP adds Sales Compensation Manager to its NetSuite and NetCRM applications.

Attempting to shift recent focus away from its competitors and onto its products, SAP uses its conference to introduce new features geared …

Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its …

Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to …

UPDATE:Looking to head off Oracle's hostile bid for PeopleSoft, J.D. Edwards and PeopleSoft tweak their agreement to speed up the …

The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.

Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.

UPDATE: J.D. Edwards sues Oracle & Larry Ellison seeking billions in damages but Oracle wants shareholders, not courts, to decide; …

Use e-mail for direct marketing only? Stop wasting that vast potential!