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News: June 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2003

Web-based ASPs Integrate CRM and Web Analytics

Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.

CRM Going to the ASPs and SMBs

A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application …

Actionable Intelligence, Step One

Don't know the first thing about Web metrics? How to begin finding a solution -- today.

E-Bank Customers Less Satisfied

Online banks that adopt customer satisfaction strategies are likely to see a return on the investment.

Salesforce.com Unveils S3

The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.

Salesforce.com Reports Profitability, Unveils Alliances

The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys …

Surebridge Expands On-Demand Services For Mid-Market

The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to …

Four Steps Toward Actionable Metrics

Metrics are more than knowledge, they're a means to an end.

HP, NetLedger in New Pay-as-you-go Alliance

Computer systems vendor extends its selling channels for the SMB with a mix of integrated hardware and soup-to-nuts management apps.

CeBIT: PeopleSoft CEO Avoids the 'O' Word

PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile …

PeopleSoft Pushes to Close J.D. Edwards Deal

In an escalating three-way takeover battle among the software companies, PeopleSoft ignores Oracle's higher offer to acquire it and starts …

NetLedger Offers Commissions

The Web-based ASP adds Sales Compensation Manager to its NetSuite and NetCRM applications.

SAP Rolls Out Updates at Sapphire

Attempting to shift recent focus away from its competitors and onto its products, SAP uses its conference to introduce new features geared …

IM and SFA Collide in ASP Offering

Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its …

Making CRM Accessible

Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to …

PeopleSoft, J.D. Edwards Try to Speed Merger

UPDATE:Looking to head off Oracle's hostile bid for PeopleSoft, J.D. Edwards and PeopleSoft tweak their agreement to speed up the …

Report: Amdocs, Verizon Negotiating Outsourcing Deal

The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.

Siebel Still Tops Declining CRM Market.

Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.

JD Edwards Sues; PeopleSoft Spurns Oracle

UPDATE: J.D. Edwards sues Oracle & Larry Ellison seeking billions in damages but Oracle wants shareholders, not courts, to decide; …

E-Mail: A Dialogue, Not Just Direct Marketing

Use e-mail for direct marketing only? Stop wasting that vast potential!