News: June 2003
Web-based ASPs Integrate CRM and Web Analytics
June 30, 2003Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.
CRM Going to the ASPs and SMBs
June 26, 2003A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application subscriptions eclipsing sales from licenses.
Actionable Intelligence, Step One
June 25, 2003Don't know the first thing about Web metrics? How to begin finding a solution -- today.
E-Bank Customers Less Satisfied
June 24, 2003Online banks that adopt customer satisfaction strategies are likely to see a return on the investment.
Salesforce.com Unveils S3
June 23, 2003The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.
Salesforce.com Reports Profitability, Unveils Alliances
June 23, 2003The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys Telecommunications Laboratories and others.
Surebridge Expands On-Demand Services For Mid-Market
June 23, 2003The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to remote application management.
Four Steps Toward Actionable Metrics
June 19, 2003Metrics are more than knowledge, they're a means to an end.
HP, NetLedger in New Pay-as-you-go Alliance
June 19, 2003Computer systems vendor extends its selling channels for the SMB with a mix of integrated hardware and soup-to-nuts management apps.
CeBIT: PeopleSoft CEO Avoids the 'O' Word
June 19, 2003PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile takeover bid from Oracle.
PeopleSoft Pushes to Close J.D. Edwards Deal
June 19, 2003In an escalating three-way takeover battle among the software companies, PeopleSoft ignores Oracle's higher offer to acquire it and starts merger proceeding with J.D. Edwards. CeBIT: PeopleSoft CEO Avoids the 'O' Word
NetLedger Offers Commissions
June 18, 2003The Web-based ASP adds Sales Compensation Manager to its NetSuite and NetCRM applications.
SAP Rolls Out Updates at Sapphire
June 17, 2003Attempting to shift recent focus away from its competitors and onto its products, SAP uses its conference to introduce new features geared to improving operational efficiencies.
IM and SFA Collide in ASP Offering
June 17, 2003Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its wireless edition.
Making CRM Accessible
June 16, 2003Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to understand for people with visual or aural impairments.
PeopleSoft, J.D. Edwards Try to Speed Merger
June 16, 2003UPDATE: Looking to head off Oracle's hostile bid for PeopleSoft, J.D. Edwards and PeopleSoft tweak their agreement to speed up the process.PeopleSoft Sues Over Oracle's Takeover Bid
Report: Amdocs, Verizon Negotiating Outsourcing Deal
June 13, 2003The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.
Siebel Still Tops Declining CRM Market.
June 12, 2003Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.
JD Edwards Sues; PeopleSoft Spurns Oracle
June 12, 2003UPDATE: J.D. Edwards sues Oracle & Larry Ellison seeking billions in damages but Oracle wants shareholders, not courts, to decide; meanwhile, PeopleSoft unequivocally rejects Oracle's bid.
E-Mail: A Dialogue, Not Just Direct Marketing
June 11, 2003Use e-mail for direct marketing only? Stop wasting that vast potential!
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