News: June 2003
Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2003
Web-based ASPs Integrate CRM and Web Analytics
Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.
CRM Going to the ASPs and SMBs
A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application …
Actionable Intelligence, Step One
Don't know the first thing about Web metrics? How to begin finding a solution -- today.
E-Bank Customers Less Satisfied
Online banks that adopt customer satisfaction strategies are likely to see a return on the investment.
Salesforce.com Unveils S3
The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.
Salesforce.com Reports Profitability, Unveils Alliances
The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys …
Surebridge Expands On-Demand Services For Mid-Market
The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to …
Four Steps Toward Actionable Metrics
Metrics are more than knowledge, they're a means to an end.
HP, NetLedger in New Pay-as-you-go Alliance
Computer systems vendor extends its selling channels for the SMB with a mix of integrated hardware and soup-to-nuts management apps.
CeBIT: PeopleSoft CEO Avoids the 'O' Word
PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile …
PeopleSoft Pushes to Close J.D. Edwards Deal
In an escalating three-way takeover battle among the software companies, PeopleSoft ignores Oracle's higher offer to acquire it and starts …
NetLedger Offers Commissions
The Web-based ASP adds Sales Compensation Manager to its NetSuite and NetCRM applications.
SAP Rolls Out Updates at Sapphire
Attempting to shift recent focus away from its competitors and onto its products, SAP uses its conference to introduce new features geared …
IM and SFA Collide in ASP Offering
Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its …
Making CRM Accessible
Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to …
PeopleSoft, J.D. Edwards Try to Speed Merger
UPDATE:Looking to head off Oracle's hostile bid for PeopleSoft, J.D. Edwards and PeopleSoft tweak their agreement to speed up the …
Report: Amdocs, Verizon Negotiating Outsourcing Deal
The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.
Siebel Still Tops Declining CRM Market.
Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.
JD Edwards Sues; PeopleSoft Spurns Oracle
UPDATE: J.D. Edwards sues Oracle & Larry Ellison seeking billions in damages but Oracle wants shareholders, not courts, to decide; …
E-Mail: A Dialogue, Not Just Direct Marketing
Use e-mail for direct marketing only? Stop wasting that vast potential!