News: September 2003

Salesnet Offers a Small Business Express Lane to CRM

September 29, 2003

Looking to help growth-minded small businesses, online CRM vendor Salesnet announces Salesnet Express, a five- and 10-seat version designed to bridge the gap between contact managers and enterprise software.

Study: CRM, SRM Key to Operational Excellence

September 25, 2003

A new report from Cap Gemini Ernst & Young finds overall operational excellence can best be achieved by the marriage of point solutions with strategic business objectives.

BEA, Salesforce.com Join 's' Forces

September 25, 2003

The two systems providers collaborate on WebLogic Workshop 8.1 developer aids for Salesforce.com's development tool.

Is the 'Killer App' Killing You?

September 24, 2003

For many companies, not responding to customers' e-mail inquiries can be deadly. So why are so many businesses still ignoring electronic communications?

RightNow CEO Foresees End of Software Dinosaurs

September 23, 2003

The hosted customer service and support solutions provider is on a mission to take over the agent desktop in the contact center.

Salesforce.com Teams to Tie CRM to the Call Center

September 17, 2003

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines customer relationship management with telemarketing, telesales, and customer service and support.

PeopleSoft Showcases New Tools, Integration Plans

September 15, 2003

Eager to draw attention away from Oracle's highly-publicized takeover attempt, the company shows off its joint J.D. Edwards/PeopleSoft suite, EnterpriseOne.

CRM: Building Bridges Between Customers and SMBs

September 12, 2003

A growing number of small businesses recognize that in order to compete they must cater to Web-savvy customers. Surebridge provides small businesses with a cost-effective way to bridge online communication gap.

Businesses Feel at Home With Hosted CRM

September 10, 2003

A recent study by the Aberdeen Group reports that a third of its respondents use hosted CRM applications and that the vast majority will consider online application when it's time to evaluate options.

The Internet and the Right to Privacy

September 10, 2003

Pending privacy decisions will affect everyone, personally and professionally.

Cognos Weighs in with Reporting Software

September 9, 2003

UPDATE: Opting to build instead of buy, Cognos ReportNet emerges after three to four years in development to fill in a gap in the Cognos line of business intelligence software.

Siemens, Synopsys Join NetWeaver Web

September 9, 2003

SAP launched its 8th annual TechEd conference Tuesday with the announcement of two big-name additions to its integration software.

Get to Know Your Customers Individually

September 3, 2003

Numbers are great, but real insight can be gained from seemingly nebulous survey data.

LivePerson Goes Platinum

September 2, 2003

The New York-based ASP announces a new version of its online customer interaction service designed to integrate chat, e-mail and knowledgebase tools.

Sun, Siebel Retain Close Ties

September 1, 2003

The two tech heavyweights expand a three-year relationship to develop and deliver Java-based Web services and Siebel eBusiness apps on Solaris and some Sun ONE.