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News: September 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2003

Salesnet Offers a Small Business Express Lane to CRM

Looking to help growth-minded small businesses, online CRM vendor Salesnet announces Salesnet Express, a five- and 10-seat version designed …

Study: CRM, SRM Key to Operational Excellence

A new report from Cap Gemini Ernst & Young finds overall operational excellence can best be achieved by the marriage of point solutions with …

BEA, Salesforce.com Join 's' Forces

The two systems providers collaborate on WebLogic Workshop 8.1 developer aids for Salesforce.com's development tool.

Is the 'Killer App' Killing You?

For many companies, not responding to customers' e-mail inquiries can be deadly. So why are so many businesses still ignoring electronic …

RightNow CEO Foresees End of Software Dinosaurs

The hosted customer service and support solutions provider is on a mission to take over the agent desktop in the contact center.

Salesforce.com Teams to Tie CRM to the Call Center

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines …

PeopleSoft Showcases New Tools, Integration Plans

Eager to draw attention away from Oracle's highly-publicized takeover attempt, the company shows off its joint J.D. Edwards/PeopleSoft …

CRM: Building Bridges Between Customers and SMBs

A growing number of small businesses recognize that in order to compete they must cater to Web-savvy customers. Surebridge provides small …

Businesses Feel at Home With Hosted CRM

A recent study by the Aberdeen Group reports that a third of its respondents use hosted CRM applications and that the vast majority will …

The Internet and the Right to Privacy

Pending privacy decisions will affect everyone, personally and professionally.

Cognos Weighs in with Reporting Software

UPDATE: Opting to build instead of buy, Cognos ReportNet emerges after three to four years in development to fill in a gap in the Cognos …

Siemens, Synopsys Join NetWeaver Web

SAP launched its 8th annual TechEd conference Tuesday with the announcement of two big-name additions to its integration software.

Get to Know Your Customers Individually

Numbers are great, but real insight can be gained from seemingly nebulous survey data.

LivePerson Goes Platinum

The New York-based ASP announces a new version of its online customer interaction service designed to integrate chat, e-mail and …

Sun, Siebel Retain Close Ties

The two tech heavyweights expand a three-year relationship to develop and deliver Java-based Web services and Siebel eBusiness apps on …