News: October 2003

Grand Central Adds salesforce.com CEO to Board

October 30, 2003

Marc Benioff joins the board of directors of the business process integration service provider.

More Data Than Budget, Part 1

October 29, 2003

Little to no budget? Creative ways the impecunious marketer can get a handle on information and analytics.

Responsys Adds Deep Analytics

October 27, 2003

The e-mail marketing technology vendor says its new platform lets marketers get better ROI by fine-tuning data across campaigns and systems.

Free CRM for Everyone!

October 23, 2003

What would you pay for a Web-based CRM application? How about nothing? A San Francisco-based startup is offering its service for free. The catch: it's advertising-driven.

Competitors Fire Back at Siebel...Again

October 22, 2003

Following last week's announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the requisite counterstrike offering UpShot users assistance in migrating to their CRM platform.

How Do Your Analytics Stack Up?

October 22, 2003

New retail data. Does your commerce site measure up? If it doesn't, we have a list of fixes.

NetSuite Debuts Down Under

October 21, 2003

Continuing a global expansion that began earlier this month in the UK, NetSuite brings its hosted business applications to Australia.

Siebel Acquires Two in CRM Push

October 16, 2003

UpShot and Motiva expected to fill gaps in Siebel's software lines as it positions in new markets.

Salesnet Gives CRM Integration a Twist

October 13, 2003

To address the need for integration between Salesnet's CRM application and legacy back-end systems in a way that better fit in with Salesnet's ASP philosophy, Salesnet turned to AptSoft for an 'integration-as-a-service' approach.

Is the 'Killer App' Killing You? Part 2

October 13, 2003

For many companies, not responding to customers' e-mail inquiries can be deadly. In part two of our two-part series, we explore ways to narrow the gap between business response and customer expectations as well strategic considerations in reversing the dangerous trend.

NetSuite Arrives in UK

October 10, 2003

NetSuite and Oracle Small Business Suite been completely localized for the UK market

Siebel Makes Smarter Easier

October 9, 2003

More control, more functions, more compatibility, more ease sum up the company's latest iteration of business intelligence software.

Mistakes Happen

October 8, 2003

Your personal, private information will never be released to a third party for any reason. Unless, of course, it is.

A Dose of Web App RealiTea

October 6, 2003

It's all science for the new Web analytic from TeaLeaf Technology, which pinpoints user breakdowns at the source.

Salesforce.com Takes a Simpler Approach to Voice-enablement

October 6, 2003

Salesforce.com will bring Metro One's Infone enhanced directory and personal assistant service to salesforce.com subscribers.

Siebel Misses the Mark with Hosted Offering

October 3, 2003

Yesterday's long-rumored announcement that Siebel was jumping into the hosted CRM space with Siebel CRM OnDemand garnered a less-than-exuberant response from the industry.

Siebel, IBM Take CRM On Demand

October 2, 2003

UPDATE: Siebel and IBM offer up a menu of software delivered by-the-byte.

Don't Let Them Get Away

October 1, 2003

Understanding exactly when and where lost opportunities occur will help you properly optimize your site and recapture those customers who strayed away.