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News: November 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for November 2003

More Data Than Budget, Part 2

November 26, 2003

Little to no budget? Creative ways the impecunious marketer can get a handle on information and analytics.

Siebel Adds Customer Support Module to CRM OnDemand Suite

November 25, 2003

The module provides customers interaction tracking for Siebel CRM OnDemand--UpShot Edition.

RightNow Joins Anti-spam Coalition, Expands Global Operations

November 24, 2003

The Network Advertising Initiative's Email Service Provider Coalition aims to support legitimate marketers' fight against spam.

Pivotal Rejects Chinadotcom Bid

November 19, 2003

The CRM provider reiterates its preference for an all-cash offer from VC firm Oak Investment Partners.

SAP Gets to the Core of CRM

November 18, 2003

The software giant focuses on making customer relationship management software an integral part of small and midsize businesses. The goal is …

Salesnet's ASP CRM Now OEM?

November 17, 2003

Online CRM provider Salesnet unveiled its OEM Partner program and 'application syndication' strategy, which allows technology partners to …

Giving Good Customer Service During the 2003 Holiday Season

November 12, 2003

As e-commerce dives head first into the biggest shopping season of the year, retailers can expect more customers turning to online channels …

Oracle, PeopleSoft Slide on Fate of Takeover

November 11, 2003

UPDATE: Shares in both companies took a dip Tuesday as investors pondered whether Oracle may actually withdraw its PeopleSoft acquisition …

New Lineup Targets On-Demand

November 11, 2003

The San Francisco-based firm eyes an expansion of its 'software- as-service model' into the more lucrative 'on-demand' space

With Salesnet, Increasing Sales Is a Piece of Cake

November 7, 2003

When Jubilations Cheesecakes needed a way to more efficiently track and maintain contact with its individual customers and sales leads, it …