News: December 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for December 2003

Netegrity Plans for Provisioning With $42.5M Buy

December 31, 2003

The access and identity management software firm acquires the provisioning developer in a cash and stock deal.

FrontRange's GoldMine 6.5

December 30, 2003

The newest release of the popular customer relationship management system now offers enhanced customization, simpler installation and …

CA Jettisons Small Business Application Division

December 23, 2003

A sign of the times for IT software: With the sale of its ACCPAC subsidiary, Computer Associates is training its resources on enterprise …

NetRatings Goes Down Under to Expand Site Analytics

December 22, 2003

The American company springs for Aussie measurement firm RedSheriff.

Salesforce.com Plans IPO

December 18, 2003

The on-demand CRM provider has filed a registration statement with the SEC for a proposed initial public offering of its common stock.

NetSuite Adds Customization Features

December 15, 2003

NetSuite customization is a major breakthrough because it solves two problems facing the small businesses using hosted applications. …

Microsoft CRM 1.2 Targets Other MS Apps

December 10, 2003

Microsoft, with the popularity it enjoys through the Office product line, has become one of several U.S. software companies who are …

Everyday Metrics

December 3, 2003

How marketers can gauge success on a daily basis.

Sykes: A Solid Support Solution for ISPs

December 3, 2003

With better than a decade of experience in providing outsourced contact center services, Sykes offers companies of all sizes a wide range of …

Novell Strives to Improve Customer Service

December 2, 2003

The network software maker taps a privately held CRM/search specialist for call center and Web site support.