News: December 2003
Netegrity Plans for Provisioning With $42.5M Buy
December 31, 2003The access and identity management software firm acquires the provisioning developer in a cash and stock deal.
FrontRange's GoldMine 6.5
December 30, 2003The newest release of the popular customer relationship management system now offers enhanced customization, simpler installation and maintenance, and added flexibility for small businesses.
CA Jettisons Small Business Application Division
December 23, 2003A sign of the times for IT software: With the sale of its ACCPAC subsidiary, Computer Associates is training its resources on enterprise management platforms.
NetRatings Goes Down Under to Expand Site Analytics
December 22, 2003The American company springs for Aussie measurement firm RedSheriff.
Salesforce.com Plans IPO
December 18, 2003The on-demand CRM provider has filed a registration statement with the SEC for a proposed initial public offering of its common stock.
NetSuite Adds Customization Features
December 15, 2003NetSuite customization is a major breakthrough because it solves two problems facing the small businesses using hosted applications. NetSuite eliminates 'one size fits all' solutions and enables upgrades of customized applications.
Microsoft CRM 1.2 Targets Other MS Apps
December 10, 2003Microsoft, with the popularity it enjoys through the Office product line, has become one of several U.S. software companies who are positioned to capture a significant share of the SMB market.
Everyday Metrics
December 3, 2003How marketers can gauge success on a daily basis.
Sykes: A Solid Support Solution for ISPs
December 3, 2003With better than a decade of experience in providing outsourced contact center services, Sykes offers companies of all sizes a wide range of options for customer support.
Novell Strives to Improve Customer Service
December 2, 2003The network software maker taps a privately held CRM/search specialist for call center and Web site support.
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