News: December 2003
Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for December 2003
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Netegrity Plans for Provisioning With $42.5M Buy
The access and identity management software firm acquires the provisioning developer in a cash and stock deal.
FrontRange's GoldMine 6.5
The newest release of the popular customer relationship management system now offers enhanced customization, simpler installation and …
CA Jettisons Small Business Application Division
A sign of the times for IT software: With the sale of its ACCPAC subsidiary, Computer Associates is training its resources on enterprise …
NetRatings Goes Down Under to Expand Site Analytics
The American company springs for Aussie measurement firm RedSheriff.
Salesforce.com Plans IPO
The on-demand CRM provider has filed a registration statement with the SEC for a proposed initial public offering of its common stock.
NetSuite Adds Customization Features
NetSuite customization is a major breakthrough because it solves two problems facing the small businesses using hosted applications. …
Microsoft CRM 1.2 Targets Other MS Apps
Microsoft, with the popularity it enjoys through the Office product line, has become one of several U.S. software companies who are …
Everyday Metrics
How marketers can gauge success on a daily basis.
Sykes: A Solid Support Solution for ISPs
With better than a decade of experience in providing outsourced contact center services, Sykes offers companies of all sizes a wide range of …
Novell Strives to Improve Customer Service
The network software maker taps a privately held CRM/search specialist for call center and Web site support.