Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2004

Oracle Comes Full Circle in Enterprise

January 30, 2004

With the announcement of its customer data hub, the company is acting a lot like a database company again.

Oracle Courts Business Intelligence Community

January 28, 2004

The business software maker looks at both integration and intelligence with the next generation of its Oracle E-Business Suite and Oracle …

RightNow's Year-end Financials Prove On Demand Is In Demand

January 28, 2004

The CRM provider saw its 20th consecutive quarter of revenue growth, 7th consecutive quarter of positive cash-flow.

Salesforce.com, Nextel Blast CRM into the Air

January 28, 2004

If most field sales folks use wireless e-mail devices, why not add CRM on their hip?

A Little CRM, Please

January 27, 2004

Maybe we haven't come all that far -- at least in the computer industry -- with customer service.

Trust, Mistrust and Consumer Information

January 27, 2004

Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.

NetSuite Adds Business Insight by the Dashboard Light

January 22, 2004

The San Mateo, Calif.-based ASP claims that its new dashboard features let businesses of all sizes keep tabs of sales, marketing, customer …

Siebel Takes Telephones Out of the Call Center

January 20, 2004

With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house …

Salesforce.com's In-Office Appearance

January 16, 2004

The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents.

Case Study: Market Central

January 14, 2004

In addition to its outsourced contact-center services, Market Central offers a full suite of customer relationship management solutions.

Level 3: Use VoIP for Toll-Free

January 14, 2004

The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.

EC Halts Oracle/PeopleSoft Inquiry

January 12, 2004

UPDATE: Overseas investigators' examination of the $7.5 billion hostile takeover is frozen pending additional information from Oracle.

LivePerson Adds Island Data Assets

January 6, 2004

Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase …

EarthLink to Offshore More Call Center Jobs

January 6, 2004

ISP is closing contact centers in Pennsylvania and California as part of the move.

KANA Customers Connected at the Hipbone

January 5, 2004

The CRM specialist's acquisition lets call center reps help customers via live chat and co-browsing.