News: January 2004

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2004

With the announcement of its customer data hub, the company is acting a lot like a database company again.

The business software maker looks at both integration and intelligence with the next generation of its Oracle E-Business Suite and Oracle …

The CRM provider saw its 20th consecutive quarter of revenue growth, 7th consecutive quarter of positive cash-flow.

If most field sales folks use wireless e-mail devices, why not add CRM on their hip?

Maybe we haven't come all that far -- at least in the computer industry -- with customer service.

Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.

The San Mateo, Calif.-based ASP claims that its new dashboard features let businesses of all sizes keep tabs of sales, marketing, customer …

With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house …

The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents.

In addition to its outsourced contact-center services, Market Central offers a full suite of customer relationship management solutions.

The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.

UPDATE: Overseas investigators' examination of the $7.5 billion hostile takeover is frozen pending additional information from Oracle.

Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase …

ISP is closing contact centers in Pennsylvania and California as part of the move.

The CRM specialist's acquisition lets call center reps help customers via live chat and co-browsing.