News: January 2004
Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2004
Oracle Comes Full Circle in Enterprise
January 30, 2004With the announcement of its customer data hub, the company is acting a lot like a database company again.
Oracle Courts Business Intelligence Community
January 28, 2004The business software maker looks at both integration and intelligence with the next generation of its Oracle E-Business Suite and Oracle …
RightNow's Year-end Financials Prove On Demand Is In Demand
January 28, 2004The CRM provider saw its 20th consecutive quarter of revenue growth, 7th consecutive quarter of positive cash-flow.
Salesforce.com, Nextel Blast CRM into the Air
January 28, 2004If most field sales folks use wireless e-mail devices, why not add CRM on their hip?
A Little CRM, Please
January 27, 2004Maybe we haven't come all that far -- at least in the computer industry -- with customer service.
Trust, Mistrust and Consumer Information
January 27, 2004Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.
NetSuite Adds Business Insight by the Dashboard Light
January 22, 2004The San Mateo, Calif.-based ASP claims that its new dashboard features let businesses of all sizes keep tabs of sales, marketing, customer …
Siebel Takes Telephones Out of the Call Center
January 20, 2004With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house …
Salesforce.com's In-Office Appearance
January 16, 2004The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents.
Case Study: Market Central
January 14, 2004In addition to its outsourced contact-center services, Market Central offers a full suite of customer relationship management solutions.
Level 3: Use VoIP for Toll-Free
January 14, 2004The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.
EC Halts Oracle/PeopleSoft Inquiry
January 12, 2004UPDATE: Overseas investigators' examination of the $7.5 billion hostile takeover is frozen pending additional information from Oracle.
LivePerson Adds Island Data Assets
January 6, 2004Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase …
EarthLink to Offshore More Call Center Jobs
January 6, 2004ISP is closing contact centers in Pennsylvania and California as part of the move.
KANA Customers Connected at the Hipbone
January 5, 2004The CRM specialist's acquisition lets call center reps help customers via live chat and co-browsing.