News: March 2004
The Distinct Nature of I.B.I.S.
March 26, 2004This week, we take a look at the unique role a third-party provider plays in making AAA Mortgage's intuitive CRM program a working reality. When it comes building complex business solutions, two birds of the same feather definitely flock together.
PeopleSoft Re-elects Incumbent Board Members
March 25, 2004PeopleSoft shareholders pick four board members for re-election in a resounding 95 percent vote.
Measuring the Value of CRM
March 19, 2004New CRM vendors are entering the marketplace with an eye on the middle tier. This has proven to be good news for many smaller businesses that now find themselves able to afford the competitive advantages CRM brings to the table.
NetSuite Expands UK Operations
March 18, 2004The small business ASP expanded both its direct and channel sales programs and named a vice president to oversee operations there.
Siebel Systems Hit With Class-Action Suit
March 12, 2004Shareholders allege CRM vendor overstated customer acceptance of new products to artificially inflate stock price.
Salesnet Debuts New Sales Strategy
March 8, 2004The 'Guided Performance Selling' strategy extends the ASP model with three core components -- software-as-a-service, configuration-as-a-service, and integration-as-a-service.
RightNow Locator Leads Customers Offline
March 8, 2004The latest version of the hosted online store-finder solution helps customers find retail locations and product availability to simplify offline conversions.
PeopleSoft CAP Could Cost Oracle $1.56B
March 5, 2004The controversial program is seen as an obstacle to Oracle's PeopleSoft takeover bid.
NetSuite 9.5 Adds Billing, Analytics and Communications Features
March 3, 2004The new features include line-item billing, customer mining and segmentation tools, and no-click e-mail integration.
A Rewarding Experience for Small Businesses
March 3, 2004Microsoft offers proof positive that the software maker is passionate about delivering affordable technologies to small businesses. In a new contest open to U.S. companies with fewer than 100 employees, $50K worth of new technologies could be yours.
Siebel CRM Goes Pro
March 3, 2004Siebel releases a new CRM application designed for small- to medium-sized businesses. The new program is a right-sized version of the company's MidMarket application designed for the financial, communication and life science industries.
WebEx Partners Announce Integration
March 2, 2004Salesforce.com and ViewCentral announced plans to integrate their products with the WebEx MediaTone Network.
White Pajama Intros Hosted VoIP Contact Center for salesforce.com
March 2, 2004Integration of White Pajama and salesforce.com provides On-demand contact center and telephony without specialized hardware.
Site Analytics: 'Why' Is as Vital as 'What'
March 2, 2004Behavioral data reveals where a site falls short of goals. Attitudinal data tells why.
Siebel Targets IBM Business Partners with CRM OnDemand
March 1, 2004Customized training packages, services and promotional pricing launched to encourage IBM Business Partners to adopt Siebel CRM OnDemand for sales, marketing, and customer service.
Onyx Brings CRM to Local Government
March 1, 2004Onyx CitiServe is designed specifically for U.S. cities and counties to more effectively manage citizen requests.
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