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News: May 2005

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2005

Accenture to Sell Salesforce.com

UPDATED: Easy-to-customize on-demand software doesn't preclude the need for help in redefining business processes, the companies say.

SAP to Build Home Depot's IT Foundation

The software maker announces a partnership with the retail giant and unfolds a product map at its annual conference.

Review: "Call to Action" - Converting Searchers to Buyers

Attracting people to your Web site through optimized content or sponsored links is just the first step in an effective search marketing …

BT to Pipe Customer Calls Through VoIP

Nortel gear will help BT lower costs in the companies' second IP pact.

Microsoft Cuts Call Times

The company uses Web services to help make call centers more efficient.