Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2010

CDC Develops Cloud App with Windows Azure Platform

The CDC Respond complaint management system is the company's first cloud SaaS application developed with the Windows Azure platform.

InfoGrow Links Dynamics CRM to Constant Contact

CRM2Emails is a web-based service that integrates Microsoft's Dynamics CRM with Constant Contact for better sales lead generation.

When Your BI Software Has a Breakdown

Lesson learned: Modifying prebuilt apps is not a job for neophytes—only let experienced implementers touch that code.

Astute Solutions Updates its Customer Experience Solution

The knowledge management and e-service solution helps deliver positive customer experiences.

CompanionLink Releases Outlook iPhone, iPad Link

The new offering provides a two-way sync between all versions of Outlook 2010 and Apple iPhone and iPad.

Oco Upgrades its Business Intelligence SaaS

SaaS BI 4.0 offers enhanced global deployment and support for mash-ups.

Objectivity Launches Enterprise InfiniteGraph Beta Program

The company's distributed graph database product for the enterprise, InfiniteGraph, is now available in beta.

Campus Management Debuts New Business Intelligence Technologies

The CampusVue Performance Analytics solution lets institutions gain detailed insight across multiple programs, campuses and software systems

Masterware Offers Free Version of Billing Master CRM Software

The company is offering a free version to help small businesses manage customers.

IBM Unveils Analytics Software for Insurance Carriers

The company's new software package boost client service, optimize business efficiency, and better manage risk.

Does CRM Certification Matter?

Firms may claim 'vendor certified,' but that is no guarantee that the individuals working on your project will be.

Planning the Customer Experience

Customer experience builds customer loyalty and grows business. Planning is required.

A Focus on Business Process Automation

Interactive Intelligence's user conference put the spotlight on business process and contact center automation.

CSC Expands Insurance Business Analytics Offering

The company now offers additional industry-specific analytical tools in its Insurance Optics Business Analytics software.

Combine Customer Feedback, Web Analytics for Success

Customer feedback can help increase retention and conversion rates, but combine that with Web Analytics offers a deeper insight to a user's …

How Much is a Fan's Loyalty Worth?

Influencers, who spread the love about your products or services to thousands of others in their social networks is worth his weight in gold.

An Analytics Software Solution For Every Action

Industry experts agree that there is room for improvement, especially in the area of real-time decision support.

CRM Text, iPost Partner on Integrated Email, Mobile Marketing

The new partnership offers solutions for email marketers to improve customer engagement.

Constant Contact Acquires NutshellMail, Boosts SMB Customer Relations

Constant Contact now offers a tool for SMBs to monitor and engage with social networks right from their email inbox.

Results CRM Approved for QuickBooks Integration

The Results QuickBooks Integration module (QBI) scored high for QuickBooks integration.