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News: July 2010

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for July 2010

Google Takes an Interest in Analytics, CRM

Google and the CIA invest in the same analytics startup, and CRM is hot on the Google Apps Marketplace.

PRM: Managing Your Channel Partner Relationships

Channel partner relationships can be more complex and potentially more lucrative than customer relationships.

The Role of Private Clouds in the Enterprise

Public clouds have scalability -- but private clouds also have a place in the enterprise.

CRM Vendors Offer Support for Social Customer Relationship Management

The benefit of tapping in to social networking and mobility is not lost on CRM vendors

Market Probe Measures Customer Loyalty

Market Probe questions the value of current Customer satisfaction solutions.

Researcher Warns SAP Prone to Back Door Exploits

Black Hat researcher details how SAP systems remain vulnerable to back door attacks despite the growing number of security fixes the company …

13 CRM Solutions on Google Apps Marketplace

CRM and social CRM are popular trends on the Google Apps Marketplace.

Nuance Releases On-Demand Analytics and Reporting Tool

The company announces its web-based On Demand Insight voice response (IVR) analytics and reporting suite.

Mobile Business Intelligence in the Oilfields

WellPoint provides Intelligent Dashboard for the upstream oil and gas industry.

LiveVox Upgrades Call Center Business Analytics Tools

The new Best Time to Call tool lets an organization analyze and compare hour-by-hour changes to customer contact rates.

FTC Wants Do-Not-Track List for Online Ads

The FTC wants a browser-based tool that could block behavioral tracking across the Web.

Aprimo Launches Mobile Marketing Solution

Aprimo Mobile lets marketers remotely manage campaigns.

CoreTrac Offers Sales Force Software for Financial Institutions

CoreTrac Link is designed for financial institutions that are not ready for a comprehensive sales force automation system.

Tips for Building CRM Sytems

Start with a lean feature-set and then expanded CRM functionality.

CRM Software Giant Misses on Q2 Estimates, Says SaaS Is Coming

SAP missed analysts' profit targets in its second quarter, mainly as a result of unfavorable currency exchange rates and one-time payouts to …

ShoreTel Announces Contact Center 6

The new version of the company's call center software includes real-time APIs and event feeds.

Strativity Customer Experience Management Certification Program

Strativity Group has announced 2010 CEM certification dates for both the US and UK.

Smarter Crop Management With IBM Analytics

Sun World is harnessing IBM analytics technology to improve crop yields and expand its customer base.

SAP Investors Look for Growth

SAP may lead the business intelligence market, but its growth rate has stalled.

Pravega Announces Free Integrated CRM and Email Marketing Product

Designed for small and medium-sized businesses, vegaPort by Pravega offers integrated CRM and email marketing.