Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for August 2010

Going Beyond Social CRM

Is the "Open Innovation Revolution" the next big thing in CRM?

Why Business Intelligence Will help Your Business

There are many reasons why access to quality Business Intelligence (BI) can boost business performance. Here are seven.

Social CRM Advice: Leverage Collective Intelligence

Collective intelligence can improve Social CRM and boost customer loyalty.

RhoLogic Offers SugarCRM Smartphone Application

RhoLogic Mobile for SugarCRM is available at the iTunes App Store and Android Market.

Stonefield Announces New Sage Business Intelligence Tool

Stonefield Query Version 4.0 for Sage Accpac offers a Business Intelligence (BI) reporting tool.

CRM Danger Zones

Tips for verifying the credibility of your CRM system reports.

Social CRM Success Depends on Metric Integration

Successful Social CRM requires integrated metrics and a flexible platform.

Tally to Launch ERP Marketplace for Customers

A new e-marketplace will allow customers to pick and choose from Tally applications.

Enterprises May Be Missing Out on Business Analytics

New data from Deloitte suggests that nearly a third of business professionals don't know whether their organization uses business analytics …

Calculating Customer Demand

Understanding recurring revenue business requires an understanding of customer demand.

Improving Enterprise Data Quality Management Creates Opportunity

Data quality management is an opportunity to improve the data going into the enterprise data warehouse and business intelligence …

Viralheat Offers Free Social Media Analytics

The company plans to distribute some of its social media analytics data to users without charge.

MarketShare Acquires Data Analytics Company JovianDATA

The acquisition will enable MarketShare to handle and analyze massive amounts of data volumes at more granular levels.

LexisNexis Announces InterAction 6.0 for Outlook

The InterAction 6.0 software embeds features and functions of the CRM application directly within Microsoft Outlook.

Cincom Enhances Call Center Customer Experience

Cincom is collaborating with IBM BAO to improve customer experience in call centers.

Blackbaud Social Launches for Nonprofits

Blackbaud Social helps organizations integrate their social media strategy with CRM.

Are Mobile Business Intelligence Solutions Viable?

Major business intelligence (BI) vendors are starting to supply mobile business intelligence software and tools? Are these current mobile BI …

From Consumer to Enterprise Mobile Apps

Mobile enterprise applications are projected to total $10.9 billion in annual revenues by 2015.

Data Mining: Profits vs. Privacy

Search engines and social networks appear eager to turn personal data into profits.

ServiceSource Claims 40 Percent Growth in 2010

ServiceSource says the company has experienced year-over-year revenue growth over 40 percent.