Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for December 2010

SAP Business Intelligence: A Focus on Spreadsheets and Salesforce.com

SAP looks to appeal to small businesses and departmental managers.

CRM Strategies for Mobile Segments

Defining the needs of different mobile customer segments.

Top Supply Chain Management Trends of 2010

Year-end roundups are all the rage this week.

Greenberg's CRM 2011 Watch List

Paul Greenberg offers up the details on the big 4 players to watch.

Top Business Intelligence and Analytics Stories of 2010

Business intelligence and analytics have remained hot even as the rest of the economy has cooled, as corporate data mining remains a …

Social CRM Tips For The New Year

9 Easy Tips to improve your social CRM strategy for 2011.

Gifts To Give Your CRM Users

5 things you can give users to help them deliver better results with CRM.

Employees Tap Into Business Intelligence Mobile Apps

Mobile business intelligence is one tech trend that is catching on.

CRM Invaluable Contact Center Tool

Integrated CRM and Call Center applications facilitate valuable customer overview.

Top CRM Stories of 2010

Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's biggest stories.

MeLLmo Raises $10M For Mobile Business Analytics Product

The company has not identified which private investors have backed the Roambi product.

Cloud CRM: Platform or Product?

Large enterprises typically need a complete CRM application with toolkit and platform but not everyone has large enterprise needs.

SugarCRM Worth Around $350M

Research firm pegs open source CRM provider worth $350 to $360 million.

Microsoft Releases 'Dryad' Number Cruncher

Microsoft has released a competing product to Google's MapReduce distributed number crunching platform.

BI 'Insurgence' the Big Story of 2010

As the year draws to a close, it's time for all of those "looking back at the trends of the prior year" stories.

Enterprise Resource Planning (ERP) Predictions for 2011

The pace of change with Enterprise Resource Planning (ERP) has accelerated and there are signs this will continue in 2011.

BonitaSoft Announces Open Source BPM Software Customers

To keep up with the growing interest in open source BPM the company recently expanded beyond its base in Europe.

Business Process Management (BPM) in the Cloud

BPM in the cloud lets customers have the option of experimenting on someone else’s IT infrastructure.

Top 3 Trends in CRM

Mobility, social media and analytics tops the technologies that change current customer relationship management (CRM) practices.

What is Future of HP's Neoview?

Earlier this month, longtime HP observer Mark Smith, CEO and EVP of Ventana Research, wrote that HP may be planning to …