Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2014

IBM Offers Cloud Analytics as a Service

IBM's soup-to-nuts approach to cloud analytics aims to help organizations get their Big Data initiatives up and running.

Genesys Intros Managed Service Offering

The contact center software provider's first managed service offering focuses on workforce optimization.

Businesses Find Value in Embedded Analytics

A Logi Analytics study indicated customers are starting to demand embedded analytics, and the user base is expanding.

Pegasystems Rolls out New Sales Force Automation Release

Pega SFA gives sales teams contextual recommendations to help close deals and supports social and mobile sales strategies.

HP Woos Digital Marketers with Testing Solution

HP Autonomy's SaaS solution combines ease of use with deep analytics, segmentation to help marketers create and launch tests.

SAP Adds New Analytics Features to Its HANA Cloud Service

With competitors getting more numerous and sophisticated at the same time, the time is ripe for well-established SAP to make some moves.

Adobe's Marketing Cloud Gets New Predictive Analytics Features

Predictive analytics features are a big draw for Adobe Marketing Cloud customers, which is why such features figure prominently in the …

Big Blue Launches IBM ExperienceOne to Combine Marketing, Sales, Services

IBM's new IBM ExperienceOne portfolio combines marketing, sales and services functions to help businesses better know their customers.

Genesys, Zendesk Partner to Enhance Cloud Contact Centers

Contact center software provider Genesys will integrate Zendesk's software into its solution so companies can more easily manage customer …

Microsoft Releases Power BI Forecasting Tools

Microsoft's cloud-based business intelligence platform now gives Office 365 customers the ability to peer into the future of their …

Dell Services Adds New Enterprise Mobility Partners

Apperian and Kony extend Dell’s Business Innovation Services portfolio with new options for developing, deploying and managing mobile …

SAP HANA Ready for VMware vSphere 5.5

With VMware partnership, SAP extends its HANA in-memory database technology for virtualized applications.

SAP Intros Big Data Services

The software giant's suite of services is designed to help companies develop end-to-end capabilities for capturing, storing, analyzing and …

IntelliResponse Adds Targeted Marketing to Virtual Agent Technology

Personalized marketing offers help companies improve clicks and conversions across online customer service channels, company says.

TouchConnect Steers Contact Center Callers to Self-Service

TouchConnect software aims to help contact centers improve next call prevention and increase customer loyalty by steering callers toward …