Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

CRM Without a Direct Sales Channel

August 16, 2004

Every industry can benefit from CRM. B2B companies face especially interesting challenges.

SMBs Don't Have to Pay for CRM

August 2, 2004

FreeCRM and Salesforce.com let you manage your customer relationships without spending a dime.