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Research: August 2010

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for August 2010

Business Intelligence Vendors Wrestle with Mergers, the Cloud and Open Source

August 31, 2010

The business intelligence market has changed dramatically in recent years, with mergers, the cloud, open source alternatives and new …

Open Source R Language Could Revolutionize Business Intelligence

August 30, 2010

The open source R programming language promises big advances in analytics and business intelligence, and IBM and SAS are among the companies …

Vendors Reveal 10 of Their Top CRM Tips

August 25, 2010

Salesforce.com, NetSuite and SugarCRM offer advice for choosing a customer relationship management (CRM) system - and getting employees to …

Will FTC Online Tracking Restrictions Hurt CRM?

August 18, 2010

The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management …

Business Intelligence Software: What Are Your Options?

August 12, 2010

Companies see their data as a potential goldmine — and business intelligence as the tool that will help them extract that gold. A look …

Open Source Business Intelligence Software Ranked by Analysts

August 11, 2010

Actuate's commercial distribution of BIRT led the pack, but some community versions also ranked high in a market that Forrester Research …

Mobile BI Review: MicroStrategy Puts Business Intelligence on Your iPhone

August 9, 2010

MicroStrategy Mobile offers native support for the Apple iPhone and iPad. It also packs a lot of business intelligence data in a small …

Microsoft-Salesforce Deal About Protecting IP, Not Quashing CRM Rival: Experts

August 6, 2010

The software giant may have come out on top when it agreed to settle with Salesforce this week, but analysts say any victory is more about …

CRM and Business Intelligence Get Smarter with Analytics

August 5, 2010

Business analytics is moving business intelligence and CRM from analyzing the past to predicting and influencing the future.