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Research: February 2011

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for February 2011

Can Microsoft Overtake Oracle and Salesforce in CRM?

February 18, 2011

Microsoft is finally a serious contender in the CRM space.

Social CRM Changes the Definition of Customer Relationship Management

February 15, 2011

Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.

CRM and the Named Account Model - Square Peg, Round Hole?

February 11, 2011

Most CRM systems are perfect for the lead-generation model of marketing and new account capture. But in the Named Account Model of selling, …

Who is Leading in Social CRM?

February 10, 2011

Social CRM will be a $1 billion market this year, but who will lead it?

Ten Things You Can Learn from Your CRM System

February 9, 2011

Business owners and managers reveal what business-critical information they glean from their CRM systems.

A Closer Look at Microsoft Dynamics CRM 2011 Online

February 8, 2011

Microsoft rolls out the online version of Dynamics CRM 2011 and a new Marketplace for CRM apps. Does the new version live up to all the …

NexJ Builds CRM Systems for Financial Services, Healthcare

February 4, 2011

NexJ's founders have spent the last 20 years building CRM systems for financial services companies.