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Research: April 2011

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for April 2011

Ten Common CRM Mistakes - And How to Avoid Them

Experts reveal some of the most common mistakes when choosing, deploying and using a CRM system — and what businesses can do to avoid …

What Agile Business Intelligence Really Means

Agile business intelligence isn't a one-time upgrade, but a continual process.

Social CRM Dominates Gartner 360 CRM Conference

Social CRM was everywhere at this week's Gartner 360 CRM conference.