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Research: September 2011

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2011

Social CRM, Office 365 Coming to Microsoft Dynamics CRM

September 29, 2011

Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?

ERP Still Haunted by Implementation Challenges

September 27, 2011

Vendors have made strides making ERP easier to use, but tighter IT budgets mean that users have little patience for implementation problems.

Salesforce.com Winning Enterprise Software Deals: Analysts

September 23, 2011

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

A Dozen Ways to Get the Most out of Your ERP System

September 22, 2011

Experts share their tips on leveraging enterprise resource planning (ERP) software to get a better return on investment (ROI).

OpenERP Review: The Online CRM Module

September 15, 2011

A look at the hosted online version of OpenERP's CRM software.

What is OpenERP? Open Source ERP Software Explained

September 15, 2011

We look at the OpenERP open source license, implementation choices and the different business applications offered in the suite.

Six Helpful Customer Support Software Solutions

September 14, 2011

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.

Oracle CRM Buying Guide

September 12, 2011

Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right for you?

Rethinking Mobile Business Intelligence

September 7, 2011

Mobile BI must take into account multiple devices, data needs and work environments in order to be successful.