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Research: September 2011

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2011

Social CRM, Office 365 Coming to Microsoft Dynamics CRM

Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?

ERP Still Haunted by Implementation Challenges

Vendors have made strides making ERP easier to use, but tighter IT budgets mean that users have little patience for implementation problems.

Salesforce.com Winning Enterprise Software Deals: Analysts

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

A Dozen Ways to Get the Most out of Your ERP System

Experts share their tips on leveraging enterprise resource planning (ERP) software to get a better return on investment (ROI).

OpenERP Review: The Online CRM Module

A look at the hosted online version of OpenERP's CRM software.

What is Odoo Open Source ERP?

We look at Odoo’s open source software offerings, which go beyond ERP to include features such as CRM, e-commerce and BI.

Six Helpful Customer Support Software Solutions

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and …

Oracle CRM Buying Guide

Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right …

Rethinking Mobile Business Intelligence

Mobile BI must take into account multiple devices, data needs and work environments in order to be successful.