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Research: March 2012

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for March 2012

Big Data Pros Are Made, Not Born

March 29, 2012

IBM, Hortonworks and Cloudera are among the companies providing training to help people hone their Big Data skills.

Review: Xobni for Outlook Makes CRM Intuitive, Fun

March 28, 2012

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also …

BPM + CRM Yields Great Results for Insurer

March 26, 2012

Many experts say using BPM to improve customer-facing processes such as handling call center inquiries is a smart idea. Farmers Insurance …

Buyer's Guide: Business Intelligence in the Cloud

March 22, 2012

While there is plenty of hype about business intelligence in the cloud, even vendors encourage companies to take a measured approach to …

Nucleus Research: Social, Mobile CRM Boost Sales Productivity

March 21, 2012

According to a new Nucleus Research report, adding social features and mobile access to CRM applications increased the productivity of sales …

Gartner's 2012 Magic Quadrant: Do Business Intelligence Vendors Lack Vision?

March 20, 2012

While Leaders and Niche Players abound in Gartner's 2012 Magic Quadrant for Business Intelligence, only two companies placed in the …

How Big Vendors Are Approaching Big Data

March 16, 2012

The biggest technology companies, including HP, Google and Amazon, offer different ways of dealing with Big Data. This quick primer will …

Six Ways BPM Can Improve Supply Chain Management

March 15, 2012

Experts from IBM and OpenText Business Process Solutions discuss how business process management (BPM) solutions can help organizations …

Making a Business Intelligence Case for Columnar Databases

March 14, 2012

Wayne Kernochan of Infostructure Associates says columnar databases are making a comeback – and for good reason.

Why You Suck at Web Analytics

March 12, 2012

Many organizations make at least some of the 10 common web analytics mistakes outlined by analytics expert Adam Greco at a recent online …

Five Mistakes That Can Wreck Your BPM Project

March 8, 2012

Noting that business process management initiatives can be "fraught with challenges," Gartner cautions companies to avoid five common BPM …

Using Social Apps to Solve Business Problems

March 7, 2012

A growing number of IT service management vendors are adding social networking features to their software in an effort to help IT …

Why Taking Process-centric Approach to CRM Makes Sense

March 5, 2012

Companies look to BPM software to help tame some of their complex customer-facing processes.

Demand for CRM Developers on the Rise

March 2, 2012

One recruiting firm says its CRM job candidates typically field multiple offers and often land a position in a single day.