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Big Data Pros Are Made, Not BornMarch 29, 2012
IBM, Hortonworks and Cloudera are among the companies providing training to help people hone their Big Data skills.
Review: Xobni for Outlook Makes CRM Intuitive, FunMarch 28, 2012
Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also experienced problems with email instability while using the application.
BPM + CRM Yields Great Results for InsurerMarch 26, 2012
Many experts say using BPM to improve customer-facing processes such as handling call center inquiries is a smart idea. Farmers Insurance Group's award-winning deployment of BPM software from Pegasystems shows why.
Buyer's Guide: Business Intelligence in the CloudMarch 22, 2012
While there is plenty of hype about business intelligence in the cloud, even vendors encourage companies to take a measured approach to deploying it.
Nucleus Research: Social, Mobile CRM Boost Sales ProductivityMarch 21, 2012
According to a new Nucleus Research report, adding social features and mobile access to CRM applications increased the productivity of sales people by 26.4 percent. Beyond productivity, social and mobile can help align CRM with broader corporate objectives.
Gartner's 2012 Magic Quadrant: Do Business Intelligence Vendors Lack Vision?March 20, 2012
While Leaders and Niche Players abound in Gartner's 2012 Magic Quadrant for Business Intelligence, only two companies placed in the Challenger category and Gartner didn't name any vendors as Visionaries. What gives?
How Big Vendors Are Approaching Big DataMarch 16, 2012
The biggest technology companies, including HP, Google and Amazon, offer different ways of dealing with Big Data. This quick primer will help bring you up to speed.
Six Ways BPM Can Improve Supply Chain ManagementMarch 15, 2012
Experts from IBM and OpenText Business Process Solutions discuss how business process management (BPM) solutions can help organizations better manage their supply chains.
Making a Business Intelligence Case for Columnar DatabasesMarch 14, 2012
Wayne Kernochan of Infostructure Associates says columnar databases are making a comeback – and for good reason.
Why You Suck at Web AnalyticsMarch 12, 2012
Many organizations make at least some of the 10 common web analytics mistakes outlined by analytics expert Adam Greco at a recent online marketing event. Luckily, he also mentioned some fixes for the mistakes.
Five Mistakes That Can Wreck Your BPM ProjectMarch 8, 2012
Noting that business process management initiatives can be "fraught with challenges," Gartner cautions companies to avoid five common BPM pitfalls.
Using Social Apps to Solve Business ProblemsMarch 7, 2012
A growing number of IT service management vendors are adding social networking features to their software in an effort to help IT organizations stay connected with business user needs – and thus provide better service.
Why Taking Process-centric Approach to CRM Makes SenseMarch 5, 2012
Companies look to BPM software to help tame some of their complex customer-facing processes.
Demand for CRM Developers on the RiseMarch 2, 2012
One recruiting firm says its CRM job candidates typically field multiple offers and often land a position in a single day.