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Research: November 2016

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for November 2016

6 Call Center Best Practices

Having the right technology and procedures in place can help contact centers improve productivity and customer engagement.

Where Is AI Headed in the Enterprise?

Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …

How BPM Improves Information Governance

A flood of data and need for robust information governance could help make business process management (BPM) a must-have enterprise …