Retail: April 2001

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry. - Archive for April 2001

Maintaining Online Profitability

April 26, 2001

According to the Boston Consulting Group (BCG) e-tailers are risking their profitability by not effectively responding to customer demands -- as a solution it suggests a five-pronged approach.

Creating Successful Personalization

April 25, 2001

A report from AMR Research discusses how merchants can collect personal information from their customers without crossing any privacy lines.

Boomerang Merchandise

April 20, 2001

Your return policy may help motivate your customers to come back instead of your products.

ATG Tags 12 Percent in Layoffs

April 12, 2001

Provider of Java-based CRM software solutions institutes cost-cutting measures

NetGenesis Begins Year with Lower Revenues

April 6, 2001

2001 showed great promise when this provider of E-Metrics Solutions was added to the Forbes Top 100 Growth Tech Companies list.

The E-Commerce Arsenal: Multichannel Customer Service Systems, Part II

April 6, 2001

eCRM Guide is proud to offer you a chapter excerpt from columnist Alexis Gutzman's new book The E-Commerce Arsenal: 12 Technologies You Need to Prevail in the Digital Arena! In this conclusion of Chapter 14, Alexis explains how to select the proper CRM vendor for your business.

Code for e-Commerce Confidence

April 5, 2001

A new internet shopping code established by the eMarketing Standards Authority is likely to improve confidence and make life safer for on-line shoppers by addressing a number of consumer protection issues.

Commence Produces Fast Start Program for Business Partners

April 2, 2001

The objective of the Fast Start Program is to enable Commence Business Partners a range of tools for customized CRM solutions.

The E-Commerce Arsenal: Multichannel Customer Service Systems, Part I

April 2, 2001

The eCRM Guide is proud to offer you a chapter excerpt from columnist Alexis Gutzman's new book The E-Commerce Arsenal: 12 Technologies You Need to Prevail in the Digital Arena! In this first part of Chapter 14, Alexis explains how examining a customer's history can help determine the most effective form of CRM for any e-commerce site.