Retail: May 2001

Consumer Goods Still Struggling with Online Opportunities

May 31, 2001

One of the findings of a recent study examines why consumers do or do not shop online for packaged goods.

PricewaterhouseCoopers Forms Strategic Alliance with ATG

May 31, 2001

The professional services giant and the customer management solutions provider forge an alliance focused on supplying Global 2000 companies with CRM across multiple channels.

Is Aviation Poised for an Internet Takeoff?

May 29, 2001

HP and PricewaterhouseCoopers think so. They are teaming up to develop and market new Web-enabled solutions for airlines and airports.

NetFlorist, Mother's Day and B2C

May 25, 2001

Consumers are beginning to trust the Internet as a viable means of purchasing even perishable goods.

Wireless Check-In for Flights

May 25, 2001

Checking onto a Lufthansa flight in Germany just got easier for members of Lufthansa's frequent flier program. The company introduced its m-Barq system last year and has recently enhanced features so that travelers can now use a cell phone to check in.

The South African E-Tail Experience

May 18, 2001

If you're not trusted, you can't do business online. This was a key message delivered by three speakers at the Digital Interactive Media Association's conference on South African e-tailing Thursday morning.

Study: Consumers Will Buy CPG Online

May 17, 2001

But consumers have to be marketed to properly -- and that's not happening, because e-tailers don't understand their buyers.

Before The Final Click

May 17, 2001

On the Internet, it's common knowledge you're paying for convenience. But your customers don't want to feel ripped off by having to pay more only to be inconvenienced by an excessively long shipping time. So, there are certain features that your site should have to please impatient shoppers. Here are some key points to keep in mind when developing your site.

Moving Forward

May 15, 2001

With customer acquisition costs on the rise, online retailers who want to survive will need to be resourceful.

BEING Your Customer... Gift or Acquired Habit?

May 9, 2001

The bigger my site gets, the more I realize how easy it is to lose track of the customer. I used to answer all my own e-mail. Sadly, that's impossible now.

When It's Out of Stock

May 8, 2001

How you handle out-of-stock orders can affect your relationship with your customers, and your credibility as an e-merchant.