Retail: June 2001
Speedera Streams Into Mighty Amazon
June 29, 2001Santa Clara-based streaming media company to give shoppers smoother music, video and game samples and previews.
Chain Reaction
June 29, 2001As the mortgage rate decreases, refinancing increases. Consequently, lenders need to work harder to retain and satisfy customers. Interelate's quickly deployed CRM solution was developed to help banks improve customer retention.
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
June 29, 2001People don't abandon shopping carts without a good reason. And the phenomenon of the abandoned shopping cart -- this blight upon the Internet retail landscape -- is not merely a wayward hobby, Internet prank or something hackers do in their down time. These are real shoppers, potential customers with products in hand, evaporating before your very eyes.
Victoria's Secret Spices Up Its Shopping With Fireclick
June 26, 2001Caching technology from the Los Altos, Calif.-based firm made download times ten times faster than before at the graphic-rich lingerie retailer's online site.
Jos. A. Bank Launches New Format of Its Internet Site
June 22, 2001Customer input helps shape direction of new site.
E-Commerce Calling
June 11, 2001Internet communication technology is revolutionary and does have a rightful place but sometimes a customer doesn't need to be "dazzled," just contacted. Take a moment to call one of your customers.
The Myth of Cost-Free Distribution
June 8, 2001Online providers and ASPs are rediscovering the unavoidable cost of customer service, writes consulting analyst Phil Wainewright.
Blue Martini Puts Macromedia Products on its Tab
June 4, 2001Blue Martini will bundle Macromedia Dreamweaver UltraDev 4 with the Blue Martini 4 eCRM suite, while also providing new development extensions.
Virgin Tags Crossvue For Digital Receipts
June 1, 2001Deal means getting a receipt at Virgin Megastores' online and offline sites gives Virgin a way to track sales and promotions.
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