Retail: September 2001

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry. - Archive for September 2001

The Motley Fool Launches Fee-based Service

September 27, 2001

Company teams with DirectAdvise, Ayco Company to deliver objective, personalized financial advice.

Keeping the Balance

September 25, 2001

E-tailers that have customer-retention in mind need to offer a well-balanced online interface.

Developing Cross-Channel Vision

September 24, 2001

Brick-and-click companies are starting to face a new breed of client - the cross-channel consumer.

Consumers Shop Online Despite Abundance of Problems

September 21, 2001

The second annual international study of online shopping by Consumers International found that Internet shoppers still cannot shop with confidence. But that doesn't appear to stop Internet users in the world's most advanced online markets.

Netonomy Joins IBM's WebSphere

September 20, 2001

The MyNetonomy CMR (customer-managed relationship) application becomes part of IBM's WebSphere Portal Server, enabling mobile operators to create a personalized, self-service customer support solution, built specifically for the global communications market.

Case Study: Chicago Sports Venues Dig a Goldmine

September 20, 2001

While fans at Chicago's United Center and Comiskey Park scarf down wieners and cheer on their favorite home teams, their arena visit is quietly being enhanced by a workgroup customer relationship management application from FrontRange Solutions.

Connecting with Customers: Brand Building Strategies for Consumer Goods

September 12, 2001

Barbara Tallent of Boldfish discusses methods for establishing relationships with customers via targeted, personalized e-mail communication.

Flight Resumption Delayed

September 12, 2001

Travel sites scramble to answer customer calls; new poll finds confidence in airport security has plunged -- could that translate into fewer bookings for online travel sites?

Retailer Targets Amazon

September 11, 2001

In a five-year deal, Target will utilize Amazon's ordering and customer service systems on their current online sales sites, including target.com, MarshallFields.com, Mervyns.com and GiftCatalog.com. Additionally, Target will open an online store on Amazon.com this fall.