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Retail: April 2002

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry. - Archive for April 2002

A Comedy of Errors

April 29, 2002

Chaos should not be a regular part of the e-commerce process. After all, there are no out-of-the-box solutions that remedy a blatant disregard for good business.

BroadVision Narrowing Its Focus

April 25, 2002

The international company based in California is cutting jobs and revamping its business operations after announcing its revenues dropped by 2/3 over the year.

Welcome Back, Mr. Lesbian!: Pitfalls of Perceived Personalization

April 24, 2002

Jack learned -- the hard way -- customers may think you're personalizing content when you're not.

Suntec City, CityCab Pave the Way For M-Commerce

April 19, 2002

Consumers in Singapore are given an additional choice as to how they want to foot their bills when shopping at Suntec City Mall or traveling in a CityCab taxi.

ATG Drops Andersen

April 2, 2002

The Enron fallout continues as the Cambridge, Mass., e-commerce software maker dismisses the auditor in favor of Ernst & Young.

BroadVision Lowers Guidance

April 2, 2002

The e-commerce app company also restates some results from last year in an accounting practices correction; the market duly punishes the company's stock.