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Retail: September 2011

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry. - Archive for September 2011

Vision Critical Unveils Customer Experience Management Platform

September 26, 2011

New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.

Six Helpful Customer Support Software Solutions

September 14, 2011

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.