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Is Aviation Poised for an Internet Takeoff?

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Posted May 29, 2001 By Beth Cox     Feedback

HP and PricewaterhouseCoopers think so. They are teaming up to develop and market new Web-enabled solutions for airlines and airports.

PricewaterhouseCoopers and Hewlett-Packard Co. today unveiled an ambitious plan to develop and market new Internet solutions for the aviation industry through a jointly established Aviation Solution Center.

The new center will include people, products and services from PricewaterhouseCoopers' aviation consulting practice and HP's infrastructure and consulting services team. Both customer-facing business processes and behind-the-scenes operations will be explored, the companies said.

The solutions will be focused on enabling aviation customers to boost productivity and service quality, drive down operational costs and enhance revenues. The companies said that they see a global market for appliances, software and consulting services aimed at the aviation industry as valued at an estimated $15 billion per year.

"HP has a long history of working with the world's leading airlines, airports, air traffic management organizations and logistics companies to develop industry-specific solutions and services in the aviation and transportation marketplace," said Ann Livermore, president of HP Services.

"We strongly believe that the time is ripe for collaboration geared toward the aviation industry," said Scott Hartz, global managing partner of the Management Consulting Services practice at PricewaterhouseCoopers. "...We share a common vision with HP of addressing the current challenges of the aviation industry through a significant new value proposition."

The new center would focus on projects that include:

  • A hurdle-free airport, deploying wireless and personal digital assistant (PDA) technology to remove the obstacles to a smooth passenger experience.
  • A wireless ramp, improving the effectiveness of ground, ramp and baggage handling functions to deliver better aircraft turnaround performance and punctuality.
  • Connected crew, improving the communications, management and deployment of a geographically dispersed workforce, using real-time portal technologies to keep crew members informed and connected.
  • Always-on travel, providing continually connected access to travel products using advanced mobile technologies.
  • e-CRM (customer relationship management) for understanding and enhancing customer interaction and experiences by using the Web to draw on data from all customer touch-points.
  • Integrated maintenance, repair and overhaul via managing aircraft maintenance and repair functions by deploying an enhanced, automated engineering infrastructure to rapidly analyze issues and apply best practices to resolve them.

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