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Netonomy Joins IBM's WebSphere

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Posted September 20, 2001 By eCRMGuide.com Staff     Feedback

The MyNetonomy CMR (customer-managed relationship) application becomes part of IBM's WebSphere Portal Server, enabling mobile operators to create a personalized, self-service customer support solution, built specifically for the global communications market.

IBM and Netonomy have entered into a joint venture that will enable self-service capabilities to wireless operators. Netonomy, a global provider of e-care and e-commerce solutions for the wireless communications industry, will be one of over 20 application and content partners for IBM's WebSphere Portal Server — a product built on its WebSphere Application Server technology.

Using Netonomy's MyNetonomy CMR (customer-managed relationship) application, mobile operators can create a personalized, self-service customer support solution, built specifically for the global communications market. Customers will be able to activate subscriptions, buy new services, resolve problems and manage bills using virtually any communications device. MyNetonomy enables service providers to improve profitability while removing deployment risk through proven 3-month implementations.

Simon Dyson, vice president, Communications Sector, IBM EMEA said, "By working with Netonomy, IBM is helping to drive new services that truly harness the benefits of wireless e-business". "Online self-service account management is an important next step for network operators and their subscribers — helping to reduce churn and improve customer service. Netonomy, together with IBM, are capable of delivering solutions that not only offer new levels of customer satisfaction but also provide the scalability, usability and seamless integration that network operators demand."

Netonomy, among the other partners, will provide "portlets" (portal applications) to enable IBM clients to create next generation portals. These will offer users a personalized, secure point of interaction and content in corporate and consumer applications. The WebSphere Portal Server supports a wide range of devices so that users can interact with portals anywhere and anytime through its WebSphere Everyplace Suite (Mobile Portal Infrastructure).

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