Top White Papers and Webcasts

  • On-Demand Webinar Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Watch this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and …

  • As an IT professional, no doubt you may already be weary of the phrase ‘digital transformation.’ After all, aren’t you already improving digital asset management, executing on Big Data initiatives and simultaneously managing protection and recovery of all organizational data? Digital transformation can be a daunting objective. It transcends data management to become – in the most ambitious scenarios – a complete overhaul of your organization’s business model and/or a new …