Top White Papers and Webcasts

  • Studies show that it still takes an average of 69 days to contain data breaches and that breaches would cost $1 Million less if they could be contained within one month. Even so, most companies still don’t have a formal incident response plan in place.   Attend this session to put time on your side. Visibility and security experts from Bricata and Ixia will show how you can quickly pull the essential data out of your network and use it to stop threats faster – no matter where they are …

  • The future of customer experience will be focused on value. Artificial intelligence (AI) and automation are redefining customer service, forcing agents to handle highly complex interactions while robots conduct transactional interactions. In order to meet the new CX demands, organizations need to rethink how they are arming customer service agents to deliver the value that customers expect. Join guest speaker, Forrester VP and Principal Analyst, Kate Leggett and Appian Contact Center Industry Practice Lead, …