Top White Papers and Webcasts

  • The future of customer experience will be focused on value. Artificial intelligence (AI) and automation are redefining customer service, forcing agents to handle highly complex interactions while robots conduct transactional interactions. In order to meet the new CX demands, organizations need to rethink how they are arming customer service agents to deliver the value that customers expect. Join guest speaker, Forrester VP and Principal Analyst, Kate Leggett and Appian Contact Center Industry Practice Lead, …

  • Businesses today don’t operate like a collection of disconnected silos. Your BI and data analytics solution shouldn’t either. But this is what happens with expanding Big Data ecosystems and desktop-based data discovery tools that can’t support enterprise-wide analytics governance. Networked BI is a breakthrough approach to data analytics that eliminates analytical silos once and for all, empowering everyone with self-service BI tools that enable you to leverage the collective business …