Top White Papers and Webcasts

  • On-Demand Webinar Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Watch this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and …

  • Most of us are already relying on an arsenal of digital devices to work in a virtual environment, and we know there is great potential for improvement. Creating and supporting the digital workplace is a challenge and an opportunity for every organization. It is an opportunity to leverage technology to enhance the employee experience, facilitate connections and foster data-driven decision making throughout the organization. It is also an opportunity for organizations to leverage the talent of their workforce …