Top White Papers and Webcasts

  • Why it can be more important to identify the good customers than the fraudulent ones   Look beyond device-based authentication, beyond static identity data, beyond usernames and passwords. It’s time to modernize the concept of identity for the digital world and capture the digital identity users create as they transact online. Businesses that gain a holistic view of an identity – based on online and offline attributes – can seamlessly authenticate good customers and spot the …

  • Financial Services Institutions have especially complex environments, but must be able to serve their customers with simpler processes and personalized experiences. However, point solutions and legacy systems have created disjointed experiences and workflows for customers and agents alike, leading to poor customer experience (CX). In this live event, join Appian thought leaders Michael Heffner and Todd Marthaler for an in-person discussion, to learn why some financial institutions struggle to create …