Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • Available On-Demand   Email is the most used software application in almost every business, and it's often used as more than a communications tool. Businesses use email as an important part of their ERP, CRM, and financial applications, which means any attack that impacts email can impact the business as a whole.   Join Lou Saviano, VP of Global IT Services at Skillsoft as he reviews the threats that businesses face from email attacks and discusses ways to help mitigate the …