Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • Today, a confluence of new technologies, new regulations, and new business pressures have combined to turn some of yesterday’s standard practices into new sources of disruption -- and even risk -- for financial institutions. More digitally savvy customers now have access to powerful tools and endless options at their fingertips. Despite these dramatic changes, the financial industry’s software hasn’t seen a new, holistic platform change -- until now. Read this guide to discover how you can …