Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • To succeed in the era of digital transformation, organizations must be able to implement, operate, and manage technologies and solutions quickly and efficiently, with no tolerance for disruptions and downtime. Meeting these requirements depends on the ability of operations management (ITOM) and service management (ITSM) to collaborate seamlessly to resolve and prevent issues -- but in reality, staffing challenges, decentralized infrastructure, siloed processes, and the speed and complexity of data leave …