Top White Papers and Webcasts

  • To succeed in the era of digital transformation, organizations must be able to implement, operate, and manage technologies and solutions quickly and efficiently, with no tolerance for disruptions and downtime. Meeting these requirements depends on the ability of operations management (ITOM) and service management (ITSM) to collaborate seamlessly to resolve and prevent issues -- but in reality, staffing challenges, decentralized infrastructure, siloed processes, and the speed and complexity of data leave …

  • As customer expectations evolve, clinging to more traditional processes and technology can quickly become a liability. Today’s financial services organization must transform to deliver a new and improved customer experience. Read this brief how-to guide to discover five ways to meet and exceed modern customer expectations.