Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • Available On-Demand   Some businesses continue to believe that business continuity planning (BCP) is synonymous with disaster recovery planning and is therefore IT's responsibility. This is still not the case, especially in today's hybrid IT environments, which introduces increased risks to the viability of a business.   Join Lou Saviano, VP of Global IT Services at Skillsoft, for this 11-minute presentation on business continuity planning. Among the topics Lou will …