Top White Papers and Webcasts

  • A restaurant's business concept needs to be one of a kind, hospitable, and downright delicious. Even successful restaurants with repeat guests need to consistently improve and innovate. This guide re-examines the restaurant business in a modern context from the way the dining experience is evolving, to how to elevate server performance. Whether it's a 1 or 100 location restaurant, this is a complete guide to improving the guest experience.

  • The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist and more. This comprehensive guide covers every aspect of succeeding as an IT service professional. Rely on it for deep dives into critical parts of your business, including: Service agreements and SLAs The value of reporting Measuring performance Service delivery best practices Blueprints for managing …