Top White Papers and Webcasts

  • As customer expectations evolve, clinging to more traditional processes and technology can quickly become a liability. Today’s financial services organization must transform to deliver a new and improved customer experience. Read this brief how-to guide to discover five ways to meet and exceed modern customer expectations.

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …