Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • Disparate workplace apps intended to streamline workflow have sparked an app overload that’s undermining productivity in businesses around the world. To end the workplace chaos, the majority of workers want a single communications platform to help them achieve a better workflow, be more productive, and help work feel less chaotic. Team messaging is growing quickly in popularity as the preferred “home base” for a single communications platform. Read this eBook to explore why a unified …