Top White Papers and Webcasts

  • Available On-Demand   Many modern businesses are finding that data is stored everywhere --- on premise, in the cloud, and on various devices. What they don't know is how that data is being managed, by whom, and whether or not it meets regulatory compliance and customer requirements.   Join Lou Saviano, VP of Global IT Services at Skillsoft, as he reviews the challenges of data management in this 11-minute presentation.   Among the topics Lou will cover:   Four …

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …