Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • In a world of rapidly evolving customer expectations, traditional banking processes and technology cannot compete. Infor® Banking software solutions support finance, marketing, sales, core operations, product management, revenue management, human resources, and IT teams in an innovative way that takes advantage of the latest consumer and business technologies: mobile, social, and cloud. Read this overview to see how Infor Banking solutions help firms operate as agile business networks, connecting systems, …