Top White Papers and Webcasts

  • Let's face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging. Finding the right employees is always tricky. Keeping them happy once hired and focused on providing top-notch customer service requires good training, stress management, and constructive feedback. Whether you're establishing a new help desk or revamping your current processes, this kit provides tools for you to hire the right employees, deliver …