Top White Papers and Webcasts

  • To succeed in the era of digital transformation, organizations must be able to implement, operate, and manage technologies and solutions quickly and efficiently, with no tolerance for disruptions and downtime. Meeting these requirements depends on the ability of operations management (ITOM) and service management (ITSM) to collaborate seamlessly to resolve and prevent issues -- but in reality, staffing challenges, decentralized infrastructure, siloed processes, and the speed and complexity of data leave …

  • For most financial services organizations, customer centricity is a priority. This vision starts with transforming your customer service experience – which may not be as simple as it sounds. Find out more by reading this white paper.