Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • Read this paper to learn practical strategies utilizing the latest event-based marketing technology to engage customers with the right message, at the right time, over the right channel. These techniques will help enable you to: Improve customer experience, response rates and marketing results Detect and react quickly to trends in sales or satisfaction Seize opportunities for cross-sell, retention and stronger relationships Map your customer journey across touchpoints