Top White Papers and Webcasts

  • On-Demand Webinar   For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll …

  • Technology is increasingly interwoven into cities, regions, and our lives, leading us to a faster, more connected, and more intelligent world. With real-time access to this level of intelligence and analytics, cities will transform to better meet the needs of all who work, live, and play there. Cities will not only sense and respond to current events (becoming living organisms that respond to what they sense—traffic conditions, weather events, etc.). They’ll become predictive environments that …